A couple of weeks after buying I noticed some problems with the phone set, so emailed Broadbandbuyer thinking they would be happy to help resolve the problem.. their first response was to tell me to call the manufactures customer service number - which was a call center in India, and a complete waste of time.
Their next response was to ask me to return the phone set to them for testing/repair or replacement, leaving us with no phones for over a week. This meant we would have to buy a new phone set to use and as there was no offer of a refund, then get the repaired ones returned to us as well - buying 2 sets of phone at £90 per set was really not acceptable.
After buying on Amazon for many years and being happy with their first class customer service, saving £10 by buying from Broadbandbuyer was a bad decision and one I will not be making again.
Response to BroadBandBuyer's Reply:
In the subsequent email communications with your customer service representative I did ask if a replacement was possible explaining the fact that we could not be with out the phones (as we had given the old ones to charity).
This was her reply:
Thank you for your email.
Please be advised that these unit will be forwarded onto the manufacturer for further testing.
Please note, this is a return to base warranty. Therefore, once the units have tested faulty a replacement will then be sent.
I do apologise for any inconvenience this may caused.
I was never given an option to to buy a replacement from you and be refunded on the faulty set. If you look through the emails we exchanged, you will see I asked this question 3 times in different ways... as I was stunned that there was no assistance offered.
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