Charlotte Durrant´s profile

Reviews (1)

Hungryhouse

Very hit and miss

I use hungry house quote frequently as you get 4% cashback via quidco which Just Eat doesnt offer. Honestly, if they did, i would use them. HH's service is very unreliable, sometimes you're left waiting for ages to see whether your order has actually gone through, and i've had to wait up to 2 hours and call the restaurant many times to confirm an order because what they got from HH was delayed or wrong.

Also on more than one occasion with different restaurants i've had the delivery driver turning up asking me for the money when i've already paid by card. All i could do was give him my confirmation number from HH and hope they were able to match it up.

Contacting anyone is a nightmare; Just Eat have a live chat portal and the guys on there are brilliant, sort issues out in no time and are available until about midnight.

When things go smoothly with HH, its great, but I'm starting to lose faith.

14 November 2012

Reply from hungryhouse.co.uk

Hi Charlotte,

glad to hear you are using hungryhouse.co.uk quite frequently. But also sorry you had some troubled experience with the delivery.
Did you see that we have a live chat and also a customer telefone number now? You can find both on our contact page. That might help solving order issues in the very moment. Try it next time and you will love it.

Kind regards
Sandra

Charlotte Durrant´s profile

profile image of Charlotte Durrant
Charlotte Durrant
Reviewer
Female, 1986
London, United Kingdom

About