Regus

For such a big organisation, the infrastructure and communication appears to be very poor!

I have been surprised more than once by the lack of communication, pace and commercial understanding by Regus of it's customers various businesses and the impact their lethargy has on those businesses. I expect a company of this size to have 'much' better internal communication between various departments and that customer problems are not left to dangle for several weeks before any kind of resolution is found. I'm not sure I would have signed to Regus had I know how difficult, costly and frustrating the move was going to be. The only saving grace is the team at King Street but even their hands are tied with bureaucracy and miscommunication. Poor show Regus, poor show.

15 November 2012

Reply from Regus

Thank you for your comments. Naturally we are disappointed to receive your feedback. We will ensure that Customer Services contact you to understand your comments in more detail and provide a resolution for any further queries that you may have.