Having ordered off Asos who use hermes, they have left parcels on my doorstep, and most recently, my tracking service says my parcel has been signed for but noone in my household signed for it and none of my neighbours have either!
Absolutely appalling, someone out there has my parcel and all I am getting is a refund.
Do not EVER use this company or any websites that use it as their courier. The most terrible service I have ever had the misfortune of encountering.
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