Some insurance companys provide promises of repairs or replacements. When time comes to make a claim their promises are completely empty and worthless. They back out of the contract blaming you and stating they cannot help. NOT SQUARETRADE.
Everything I was advised of in the contract was exactly how the claim and return process went.
Very helpful and courteous call centre staff who really wanted to help me. My item was picked up by courier free of charge and securely transported to the repairer. Sadly my item was unrepairable so i was quickly contacted and advised that i would be reimbursed the purchase price of the item. In addition i was also reimbursed the warranty I had not used of (two of the three years i took out). The money was in my account two days later.
All of this within one week of initially reporting the claim. Absolutely top level service and like a well known brand of paint 'does exactly what it says on the tin!'
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