Elizabeth´s profile

Reviews (2)

Festive Lights

Website easy to use. Very quick delivery

Great service and solar lights look as if they are well made. Not yet able to test them as I will not install them until weather is better. The delivery service was great and turned up within the alloted hour.

The Happy Puzzle Company

Unhappy customer

Part of my order was delivered without problem and I was happy with the items I had purchased. The rest of the order was to follow but I then received an email to say one item was not available and they would not be getting any more in stock. This was fair enough but I expected the rest of the order to then be dispatched. After waiting a while I telephoned the customer service line and was then told two further items were not available. This left one item and it took a further 3 telephone calls to get this delivered. The order took from 24th September to the begining of November to resolve.

15 November 2012

Reply from The Happy Puzzle Company

Dear Elizabeth

Thank you for your feedback, which is greatly appreciated.

We are a small family run company, and we have simply been overwhelmed by the success of our new catalogue. In addition some of our new products have taken longer to arrive than expected for reasons beyond our control. Even the "super storm" in New York held up a ship load of products for a few days.

I see we did communicate about the initial delay, but appears our systems fell down on the subsequent messages, for which I apologise and fully understand the frustration.

I understand that now you have received all the products you ordered, and I hope if you are happy with these you could lets us all know.

All I can do is apologise, we just did not expect this demand, and external factors beyond our control.

King Regards

Nickv

Elizabeth´s profile

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Elizabeth
Reviewer
United Kingdom

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