Almost exactly the same problem as the last review. My gas reading was moving about one digit a week over the summer, i.e. using virtually no gas, but still being charged £30 a month! Also noticed that the "estimated readings" on my bill had no correlation to the readings on my account, both a combination of estimated and submitted, over the period of a year. For an automated system to fail to pick up your meter readings because the gas usage isn't high enough and therefore being charged a completely unrelated bill to your readings is outrageous. No wonder they were coming up cheapest on a comparison website.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.