Kelly Miles´ profile

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Customer Service is Unfriendly!!

I suppose I made a flight online for the wrong time; however, that is debatable if you looked at my past iteniaries which all happen around the same time. Spoke with Manager Meg (ID # AR9) and she was unable to help. I told her as someone like Meg would refer to our sob story and she could have cared less and refused to help. It will cost $300 to fix a flight I had for my husband and 4 year old to fly to see me and my 9 year old who is currently undergoing his 2nd bone marrow transplant due to leukemia. He only gets to see his dad once a month and Expedia could have cared less. I will never use them or their sister companies again. The manager they have representing their company did not have to be as cold as she was even if she was unable to help and she is a front for what the company stands for...not good in by book.

Jonathan Joseph Reddoch found this review useful

Kelly Miles´ profile

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Kelly Miles
Florence, United States