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iflorist

Flowers delivered not as ordered

I phoned iflorist to ask about quality as there are no reviews on the website itself, and to be sure the flowers (for my sister's funeral) would contain the number of roses as shown in the image as all three sizes offered have exactly the same picture. Yet rather than 6 roses and lisianthus (a beautiful mixture of white and purples), the spray provided was of two roses, carnations and irises - pretty enough, and of an acceptable quality, but not what I had ordered. Flowers for special occasions HAVE to be right first time - there is no second chance.

Processes were all fine - but the delivering florists let this down.

15 November 2012

Reply from iflorist

Dear Lorna

I am very sorry to hear of your recent disappointment with our service. We understand your issues and we agree flowers for a special occasion should always be perfect please accept our apologies. Florists are able to substitute flowers subject to availability as it says in our terms and conditions on the website but you may not have seen this. As a means of apology from Iflorist we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. We hope this is satisfactory I will email you personally now regarding this matter.

Kind Regards

Iflorist

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Lorna
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United States

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