Brett Talbot´s profile

Reviews (2)

iHeadphones

Poor customer service.

Ordered headphones Wednesday.. paid for "express guaranteed next day delivery".. received a confirmation as such, then received an email Friday saying delivery Monday...

I sent an email Friday asking why... no response.

They arrived Monday but still no response.

Makes me wonder what would have happened if they hadn't arrived....and I'm out of pocket £6 extra for "express delivery"... slightly annoying.

Wowcher

Wowcher deal not a deal at all

I purchased some Blaupunkt Sports Earphones on Wowcher - marked down as £14.99 plus £4.99 shipping instead of £44.99 - a supposed saving of 67%. When I received them and expecting better quality sound, I then discovered that this model was never worth the £44.99 advertised and that the model could be bought from any retailer including Amazon for around £18 including shipping.
I could not find any reference to this model ever being sold for £44.99 - apart from the buyclever.tv website which supplied the deal to Wowcher.

Upon checking the buyclever.tv website, there are a number of other goods advertised as discounted, but when researching the RRP or prices on Amazon, seem to be inflated well above their normal price.
I complained to Wowcher, who apologised and said they would give me a Wowcher wallet credit for the £14.99 within 7 days. They didn't do this, and then when I followed this up, they then deferred me to their supplier - buyclever.tv.

So thumbs down to extremely poor deal, and really bad service.

Be careful and check any supposed deals thoroughly - I won't be going near Wowcher again.

Emma Williams found this review useful

16 November 2012

Reply from wowcher.co.uk

Hello Brett

We're sorry that you feel disappointed with the pricing of this deal. We have never advertised our deals as being the cheapest in the market place and we ensure the merchants we work with comply with all ASA regulations over pricing. Comparing the small to medium sized business we work with to a retail giant such as Amazon is also a little unfair considering the huge buying power they have. However, as you stated we agreed to give you a credit which I can confirm was placed in your Wowcher Wallet yesterday afternoon. If we can help in any other way please get in touch with us at enquiries@wowcher.co.uk.

Brett Talbot´s profile

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Brett Talbot
Reviewer
1969
London, United Kingdom

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