When I unpacked the matress (coolflex pocket 1000) ,the matress delivered in a roll -up,noticed the zip of matress already broken,called matress next day they will only replace the cover ,I asked them if I can changed another one and pay a bit extra,they told me they will exchanged only I pay £50 for the courier return the matress.got the cover the day after,changed the cover the seam of the cover is split and the felt fabric of the matress base is uneven,not happy...............
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