Cannot praise this company enough, they must be one, if not the only company, that actually knows what customer service and satisfaction stands for!
Absolutely brilliant service and delivery, all exceeded my expectations
Thank you to ALL the team at Castlegatelights
How about this for customer service!
I purchased a Printer Cartridge for my Samsung ML-3310ND from Printerland.co.uk (also bought the Printer itself, brilliant price and delivery!) well two days after purchasing for nigh on £100 there was an email offering a Loyalty Bonus of 10% being offered!
Thought that was a bit off, so contacted Customer Services and got a fantastic surprise!
Matt from Printerland came back within hours and said that they would credit the 10% back to me as they thought this was a bit unfair to get the offer after purchase!
How often does any company these days take their customer service to these heights, they had and definately have a customer for life with that gesture alone. But it's not just about getting the 10% back to be honest, its the way in which it was dealt with by Matt and Printerland.co.uk - If only other companies in general took this approach there would be a lot more profitable companies in the UK!
All I can say is a big thanks to Matt & Printerland.co.uk
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