To begin, I was impressed. Then it all went very, very, wrong.
Asked for two parcels to be collected. 15.11.2012
15.11.12 a driver arrived to collect one parcel? My son asked which one, he had no idea.
I came home to one parcel, and an email sent that morning at 10.07 to say they could not locate the delivery address. BUT THAT WAS THE PARCEL THEY COLLECTED.!!
THATS WHEN THE FRUSTRATION STARTS...NO CONTACT NUMBER ONLY LIVE CHAT...so I patently explained to two representatives my issue [name] to start, then [name]. I started at 12.25pm. After logging in again twice, I asked to speak to a manager, that would be 10pence a minute - so we slogged on, this time I 'chatted to [name]. I was disappointed, she tried to put the blame on me, first it was I gave the driver the wrong parcel (that was [name]) They had sent me an email the day prior (which they did not it was that day) Had my son got a receipt, (the driver does not give you a receipt) RESOLVE NO. I then made it clear, I wanted a resolve not an exercise in blame. THEN... [name] said she would try and get the second parcel collected that day.....I then asked about the parcel already on its way, apparently with a invalid address...GUESS WHAT passed to [name]? So I asked [name]. [name] said it would be OK, I asked how, she said she didn't know its what [name] had told her. I asked her to find out....but its what [name] had said and she didn't know. TIME SPENT ON CHAT 55 MINUTES, NO REAL RESOLVE YET....WILL LET YOU KNOW. But really Parcel to go - you need to improve your customer service, if you do you'll be on a winner.
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