I purchased a coat from the UK, delivered to Austria. It was dropped off with my neighbor. When I picked it up, I noticed it was rather light and when I opened it, it was filled with bubble wrap-no coat. I examined the box, noticed that the original delivery sticker with my name (Elizabeth) and address was cut off the original box and re-taped back onto the new empty box. I also noticed a new sticker with my name was placed on top of the newly taped box (Elisabeth). I am more than certain someone on the Austrian part of DPD had itchy fingers and helped themselves to my coat...(German version of Elizabeth is spelt Elisabeth, I am not German) perhaps they thought putting a new sticker with my name would make it look like the shipper messed up, however he did a poor job cutting the original sticker off the original box and he should have known my name is not eliSabeth... but eliZabeth. I have the box with me to prove someone tampered with it, and I am waiting to hear a response- regardless of what the shipper does, I expect DPD will have a reply other than, 'sorry, we dont know what happened, we apologize'.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.