Signed up on a £25 a month Internet/landline package, only to find, after going through bank statements, I'd been paying £60 a month via direct debit.
Contacted BT customer services to be told by one of BT's Indian call centre operatives the money would be refunded as it was an obvious mistake.
It never happened. After contacting BT customer services several times regarding the over charging and cancelling the direct debit facility by the way, as BT obviously can't be trusted, \i was told to ignore my next BT bill as things would have sorted themselves out by then.
That never happened either.
The next thing I knew, BT had cut me off. They also demanded a reconnection fee, although I told them I was acting on the advice of one of their operatives.
Needless to say, once my contract was up I was gone.
O2 now. Brilliant, no problems, customer services are fantastically on the ball, I'm paying what I am supposed to be paying and I'm getting over 6kb's, when with BT I'd be lucky to get anywhere close to 3kb.
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