Sarah Twain´s profile

Reviews (3)

Just Eat

Awful service, no food, never ever again.

I had my order accepted by Just Eat and money taken from my account. After the delivery time had elapsed I received an e-mail that the order would not be honoured as the kitchen didn't provide the items I ordered. So why on earth were they on the menu? I started a live chat with someone from just eat called Holly who was absolutely useless, talking to a cat would have been more help. So a week to refund my money and no food. The time previous to this the curry I ordered arrived nearly two hours before the time I specified and seemed to be from a different take away who had put in a few of their own menus. Never, ever again.

02 June 2012

Reply from Just-Eat.co.uk

Hello Sarah,

Sorry to hear your order was canceled after it was accepted by the takeaway. I would like to explain the way our service works. All the menus on the website are provided by the takeaways, when there is any change or update to their menu's the takeaways need to send this to us so we can make the changes on the website for them. I do apologise for the delay in being informed. Once we are aware that there are any changes we immediately inform customers.

In regards to the payment whenever you use your card on-line the money is 'ring fenced' so the money is available when it is debited from the account. Because this order and payment was canceled you would not be charged for this transaction and would not see it debited or refunded, however the money may not show in your available balance. This would automatically update itself from 24 hours up to 7 working days. This process varies depending on your bank.

However I would still be happy to look further into this for you, feel free to email me on trustpilot@just-eat.co.uk if you would like me to do this for you.


Kind regards,

Preena Kamle
Social Media Consultant

Just Eat

Terrible service, never using again

I had my order accepted by Just Eat and money taken from my account. After the delivery time had elapsed I received an e-mail that the order would not be honoured as the kitchen didn't provide the items I ordered. So why on earth were they on the menu? I started a live chat with someone from just eat called Holly who was absolutely useless, talking to a cat would have been more help. So a week to refund my money and no food. The time previous to this the curry I ordered arrived nearly two hours before the time I specified and seemed to be from a different take away who had put in a few of their own menus. Never, ever again.

Mazuma Mobile

Mazuma

Looked around and taking into consideration the fact that most other companies didn't pay postage I went with Mazuma because they saved me a trip to the post office and paid about the same as everyone else. My post-in bag arrived two days later and I had money in my account within a week. No complaints at all.

Sarah Twain´s profile

profile image of Sarah Twain
Sarah Twain
Reviewer
Female, 1981
United Kingdom

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