Ordered a rab jacket,but on receiving it was a lot different to website pic so returned it.
I sent it special delivery to make sure it was insured etc and then waited....and waited for a refund,seven days in all!
I was told there was a stocktake and that I'd have to wait until it was completed!!!!
Despite paying by PayPal(which is obviously an instant refund).
Just couldn't understand this at all.
Bad service in my opinion so prob wouldn't use e-outdoors again?
Shame as service Is fast and v efficient with regard to order/delivery.
My advice would be to make sure you get the order exactly right first time as I'd not fancy your chances on a fast refund!
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