Dom ´s profile

Reviews (3)


Great company

Fantastic quick service.
V easy ordering and was kept informed of order via email.
Would def use again.


Great delivery...not so great after service!

Ordered a rab jacket,but on receiving it was a lot different to website pic so returned it.
I sent it special delivery to make sure it was insured etc and then waited....and waited for a refund,seven days in all!
I was told there was a stocktake and that I'd have to wait until it was completed!!!!
Despite paying by PayPal(which is obviously an instant refund).
Just couldn't understand this at all.
Bad service in my opinion so prob wouldn't use e-outdoors again?
Shame as service Is fast and v efficient with regard to order/delivery.
My advice would be to make sure you get the order exactly right first time as I'd not fancy your chances on a fast refund!

18 January 2013

Reply from

Dear Dom

Thank you for your comment.

Please accept our apologies.

Our normal customer service target is to replace or refund on the day that we recieve a return. As you can see from the other reviews this is for the vast majority of the time achieved and greatly appreciated.

Unfortunately a combination of a high level of orders (and therefore returns), staff sickness and an untimely stocktake has affected our service.

Happily we are now back on track. I do hope that we can satisfy your requirements
in the future.

Steve Moseley

Fantastic service.

I can't speak highly enough of golf base.
Fantastic fast,accurate and cheaper too.
Third time i've bought from this co and will definitely use again.

Dom ´s profile

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United Kingdom