Matthew Dragon Mcleod´s profile
Reviews (1)
IronmongeryDirect
ANOTHER NEXT DAY DELIVERY NOT ARIVED
i use ironmongery direct due to the wide range of products and the nest day delivery. but now on 3 diffrent orders my delivery has either been a day late and 1 time a replacement order had to be sent . this results in lost time and haveing to reschedule job with customers
15 November 2012
Reply from IronmongeryDirect
Matthew Dragon Mcleod´s profile
United Kingdom
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Thank You for your feedback.
I recently discussed with you how very disappointed I was to hear that you had been affected by late deliveries.
Over 98% of deliveries are received in line with our service promise and it is rare to be affected by more than one failure. Feedback was passed to the courier in this instance as we monitor their performance very carefully.
I do hope that your complaint was resolved to your satisfaction however should you wish to discuss it further please don’t hesitate to contact me again.
Kind Regards
Dorothy Jones
Customer Services Team Leader