I ordered some bathroom fittings from Bathstore in Hammersmith in London and when delivery came, one of our labourer on site signed for it and was told by the couriers that the bath (which was £1700 item) would be delivered later the same day, which never has been, unfortunately he signed for the delivery and this was the biggest problem, but Bathstore completely refused to take any actions other than making one phone call to the courier company. I even asked them if they could give me a deal on the second one so we can buy it and finish the job, this did't work either, they completely don't care.
I contacted the courier company "Panther group" and they also refused to investigate it with the drivers. I am so frustrated because the guy stole the bath (possibly the courier) gets away with this and the guys who signed for it now have to pay for new one. It is ok to say that he should not have signed for it, but unfortunately most deliveries are signed for without checking and those guys are only waiting to something like this to happen.
Police also refused to investigate because they said it is a private matter and has to be dealt with in court.
AVOID BATHSTORE IF YOU DON'T WANT TO HAVE PROBLEMS AND GET STUCK WITH YOUR BATHROOM RENOVATION. GO TO YOUR LOCAL BATHROOM SHOP INSTEAD, AT LEAST YOU WILL DEAL WITH SOMEBODY WHO CARES ABOUT THEIR BUSINESS.
Ms. mary mathieson found this review useful
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