We needed to replace a 16 year old but reliable Ford Escort for my wife. There was no urgency so we trawled the websites and visited showrooms to find a suitable replacement.
We decided in the end to return to Ford and the reviews of Jennings Stockton gave us confidence to approach them - some 2 months before we would consider buying a car from them.
Our first contact was with Alan Platten by email. We were hoping for this salesman to give us confidence that we may have made a good choice in considering Jennings. I explained our needs and did not want regular phone calls chasing us. And this is the important bit in our opinion.
Alan contacted us by phone and we agreed that I would call him when we were ready and gave him a full specification of the car we wanted. He promised to keep a check on our requiremnents and await our call. Sometime later I thought I would check that he was as good as his word. He said he would get back to us as soon as possible. And so it was. He had found a car with the total specification we wanted and the mileage. If we wanted we could have a look at it and then go away and make up our minds
And this on the surface makes Alan Platten a poor salesman because he did not push for a sale as has been our experience over the years. In all honesty it worked in reverse. He had promised to await my call, he promised to look out for our specific specifiction, he promised to let us see a car to help us make up our minds. He kept to these promises and this in our opinion is top sales technique. In short, the car he showed us was perfect in all respects and we ordered the car in advance of our originnal timetable. We learned later that Alan had been with the dealership some 18 years. We are not surprised. He is a cedit to Jennings and his type of sales technique, for us at least, worked perfectly.
We would have no hesitation in recommending Jennings to others but make sure they ask for Alan Platten. He is a GEM!!!!!
Thereafter and as expected Alan Platten took us through all the detail of the sale, the mechanics of the car and so on with all the care that we as a customer would expect from a dealership.
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