Yodel delivered some tee shirts (£130 worth from US) whilst I was working away. I say delivered, they just pumped a card through the door saying they left it in a "Safe Place" behind my green wheelie bin. Suffice to say it wasn't there when I got back some days later.
Worst part was their customer service - I called, gave my ref number (card had no date/time on it) and was told someone from missing parcels would get back to me within 24 hours - No one called
I Rang again following day - I was told it would be escalated to a manager and I would be called within "An Hour or so" - No one called
I rang again on following day - Was told a manager would call me back immediately - Eventually, someone did call stating I need to take it up with the company who sold the goods.
What a joke of a company!!
Have mailed DHL the url to this review site just so they are aware how shockingly bad Yodel are
Mark Swarbrick found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.