Tesco

Disgraceful customer service

I have had no end of problems with Tesco to the point where a few years ago my clubcard points collected and ready to redeem where refused, it was clear that i had not used the points because the bookings for various hotels certainly i had not been to made it clear there was a mistake. Although I could prove all of this they refused to reinstate my points and I was left with nothing! I will not go into their stores.
I am now on hold, 1/2 hour wait so far, to customer services because I thought I would try Tesco Direct as there seemed to be a good deal for Black Ops two, the delivery is so slow I now need to cancel, the fact of the matter is that their site does not allow a successful cancellation and refund and customer services is my only alternative. I want a refund I've bought it elsewhere in half the time, it's simple not complicated and this is REALLY MY LAST EXPERIENCE WITH TESCO!!!