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Reviews (1)

Jules B

Customer service is horrendous

Ordered a jacket in my usual uk size, too small. I contacted customer service and asked for assistance with the return shipping as it was obvious the designer runs small -- absolutely not. $100 to return to the uk? Never again

19 November 2012

Reply from JulesB Limited

Dear Erin,

We are sorry to hear that you are unhappy with your order from Jules B. As a UK garment all of our sizes on the website are UK sizing's. We do advise sizing information and measurements for those who are unsure on how the garment will fit.

Unfortunately if the jacket is unsuitable for you and there is not a fault with the jacket you would be liable to pay the return cost. Further details can be found on our returns page on the below link:

http://www.julesb.co.uk/returns.html

We apologise for any inconvenience caused.

Kind Regards
Jules B

Erin ´s profile

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Erin
Reviewer
United Kingdom

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