Kevin Black´s profile

Reviews (2)

Edgeriders

Amazing Customer Service

I purchased a pair of Burton Cartel Restricted bindings from edgeriders.com back in January - at the time I had a query about the bindings and whether size large would be ok for the width of my board. A detailed answer was received within 15 minutes saying they would be fine, and this was confirmed when I received them!

Unfortunately I had an issue where one of the high backs broke after around 7 days on the mountain - nothing to do with edgeriders this was obviously a defect in the Burton product. Again, I contacted edgeriders and Charlie asked me to leave it with him. Next thing I know he has contacted Burton and come back to me the same day, confirming he had sorted out a replacement high back and would post this on for free as soon as recieved. AMAZING!!!

Can't recommend edgeriders highly enough, brilliant customer service and a great range of snow gear, quite often with great sale prices too.

RxSport

Excellent customer service and fantastic product

I cannot recommend RxSport enough - I wear 'over the glasses' goggles for snowboarding and purchased a pair of Bolle Quasar OTG goggles a couple of years back from RxSport. These goggles are brilliant but the lens is mirrored and for bright conditions, so I decided it was time to get a second pair for when visibility is not the best...

I really wanted Oakley goggles this time and found the Oakley Catapult OTGs on a few different sites. RxSport however had a complete range of colours and lenses whereas other vendors only had a single option (black). Alas, the majority were not in stock when I looked (as they are new season kit for 2012/13), luckily RxSport has a 'Reserve' button which I clicked and entered my details. Within 5 minutes James had e-mailed to inform me when they were expecting stock! I also asked if it would be ok to order 2 different pairs, decide which colour scheme I preferred and then return the pair I did not want, which he confirmed was completely fine.

Once RxSport had the goggles in stock, James e-mailed to let me know following which I ordered the 2 pairs. Delivery was amazingly quick and they are brilliant goggles (in case you are interested I tried them with a snood/neck warmer covering my nose, the goggles and my glasses did not steam up one bit thanks to very large vents, whereas my previous goggles did cause my glasses to steam a little. I also ensured the curtains were closed to avoid alarming my neighbours). Following my testing I decided to keep the white ones and return the black ones. This was very easy to arrange via the website, following which I received the refund in my bank account on the next working day.

All in all an extremely satisfied customer who is now gagging to hit the mountains and try my new goggles in the correct environment - thanks RxSport, you rock!!!

Kevin Black´s profile

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Kevin Black
Reviewer
Male, 1979
London, United Kingdom

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