Rajapack

Excellent Product, Delivery not so great

The website and range of available boxes were brilliant and I quickly chose exactly what I needed. I felt that £9.95 was quite expensive for delivery but the boxes were a very good price so I still went for it.
When the delivery arrived the van driver phoned me because he couldn't find our office, although we receive a number of parcels every day and they all come straight to our door. So I had to walk all the way down the car park in the rain to collect a huge, soggy, slightly crushed box from the delivery driver, who was very nice, but it was still not ideal after paying £9.95 for delivery.
However, I will order from Rajapack again as their products are great and I will assume that this delivery mishap was just a one off.

19 November 2012

Reply from Rajapack UK

Hi Nicola

Thank you for the recent feedback, following our conversation this morning we will from now on, arrange for a smaller van to deliver the goods that are sent to you to avoid the driver having to drop off the goods so far away from your office.

We apologise for the inconvenience caused and we aim to ensure that it does not happen again.

Kind Regards,
Rajapack