I often use Interflora, particularly as my husband's relatives live some distance from us and we don't see them that often. I have used Interflora twice so far this year, the first time on Mother's day. On this occasion we happened to be visiting my mother-in-law so saw the flowers- only to discover that she had been delivered a completely different (and cheaper) bouquet than the one ordered. Interflora investigated the matter and I did receive and apology and money off my next order, but it did make me wonder if any other bouquets I had sent had been incorrect. I then sent a bouquet of flowers to my parents last week. When I went to visit them I once again discovered a problem- I had paid for an extra large bouquet but the one they had was a standard one, with only about half the stems in that I was expecting.
I have complained to Interflora, who are investigating,but my trust in them has now gone. I have sent many other bouquets but not personally seen them, so I have no confidence that people are getting what I ordered, and paid for.
I shall now be looking for another on-line florist to use for Christmas bouquets.
Sarah from Bristol
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