Amanda Stewart´s profile

Reviews (1)


absolute farce

I ordered my new phone on wednesday (14/11/12) and was told by three it would be delivered on the next day (15/11/12). As I wasn't going to be at home I gave the address of where I would be. Later that day I got a text from DPD saying my parcel would be delivered on the 15/11/12 like I expected. However, when I went onto the parcel tracker on the 15th and it told me my estimated delivery day was today (16/11/12). Well that was of no use to me as I would be at my home address on that day and not at the address I had given. After great difficulty finding DPD's custmoer service number and getting through to an actual person (who wasn't very nice might I add) I was told that the tracker was right and I wouldn't get my parcel untill today. So asked if I could then change the delivery address and was told no and that I had to do that through my supplier. So I called up three and they were very helpful, however they said if I cahnged my address I wouldn't get my phone till Monday but I could opt to pick it up from the depot. I decided that getting myself from the depot would be easiest and I was told I could pick it up today or go in tomorrow. However, this morning I got a text from DPD saying my parcel was out fro delivery and was given a delivery time. Again this was of no use to me because I wasnt going to be at the delivery address, however I did mention to someone who was there that I may get a parcel delivered for me and would they sign for it and they said that was fine because they would be there all day. So I thought that although I had arranged to pick my parcel up at least it was getting delivered and I wouldn't have to bother going to pick it up. Oh how I was wrong! The online tracker updated saying that they were unable to deliver my parcel and that my next expected delivery date is tomorrow (17/1/12). And I have been trying to contact someone at the depot to find out anything about what is going on with my parcel but all that happens is the hone just ring and rings and rings! All I want to know is: is my parcel going to be at the depot so I can pick it up this evening like planned? Are they going to try and deliver it again tomorrow when I don't want them to? I just don't know what is going on with my parcel! This company is a complete shambles! I would avoid at all costs!

20 November 2012

Reply from DPD UK

Hi Amanda,

I'm really sorry to hear about the issues that you have encountered, and for any inconvenience caused as a result. It's certainly not the image that we wish to project - I can assure you that your experience is not indicative of our overall standards.

I see that the parcel is on one of our delivery vans, scheduled to arrive with you between 10:48 and 11:48 - let me know how you get on.

Be sure to get in touch if you have any queries -

Kind regards,


Amanda Stewart´s profile

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Amanda Stewart
Aberdeen, United Kingdom