Hello Scott,

I do understand your frustration about tracking not updating, and do apologise for this inconvenience. However I am not showing anywhere in your customer account that you had contacted us directly about this.

I know that the Yodel website is currently down, giving erroneous tracking results, and as we are able to track parcels with our Yodel business tool, we would have been able to help you. I would encourage you to contact our customer service at your earliest convenience so that we may track the parcel for you over the phone.

Kind Regards,
Katie, Rubbersole Customer Service