Interflora

Shambles

I have used Interflora regularly during the past 3 years with my most recent orders, the 16th and 17th, for delivery to my daughter in Bracknell, Berkshire on 6th November (IN191380121) and my son and daughter-in-law in Victoria, Australia on 7th November (IN191534601).
I was fortunate enough to be on holiday in Australia when the delivery was made and was very impressed with the service and quality. My son lives in the country so the Florist had to drive about 10 kilometers mostly over uneven dirt roads to complete the delivery. Obviously a person who gives that extra 10% for customer satisfaction.
UNFORTUNATELY the same cannot be said for the Bracknell delivery to my daughter, which turned out to be a complete shambles. I returned from Australia on 11th November and was aware delivery had not been made. On 12th November I received a call from Interflora advising me of non-delivery. The call was from 08703334321 but the persons name was unrecognisable due to foreign accent. After
hearing all the excuses alternative delivery arrangements were made for the order to be delivered to me as I live in the same road as my daughter.
No delivery had been made by PM on 13th November so I e-mailed a complaint to interflora through their website. I received a call from Sammy of Interflora Customer Services and delivery was promised the next day, Wednesday 14th November.
Well a delivery was made but NOT to me but to my daughter's address and as she was at work it was left with a neighbour.
After all this shambles and the loss of surprise, enjoyment, excitement of the occasion the order was incomplete with the bottle of Rosé Wine being missing.
Time now to move on and find alternative sources I think.