Purchased a case for a galaxy note II, arrived next day, unfortunately I had misread the description and it wasn't a full body case as I expected, contacted customer services, who advised they would refund me and said I could keep the case! now that's first class, they said they would also amend the description of the item to avoid any further confusion. The efficiency and professionalism of the process and the people behind this outfit are a class above the competition. If only there could be more like them, possibly the best experience of internet shopping in nearly 15 years. Bravo.
Simply unacceptable. This company are a sham. Firstly they trade as co.uk domain but are actually based in Germany, I should have done more research. I attempted to buy a jacket of their site, the process was simple enough and I received an email saying my order had been approved and processed an I would receive my item. 5 days passed and no item, I couldn't track via yodel as the reference they gave me was invalid. On day 6 a new email arrived saying my item had been dispatched and it would arrive in 3-5 days. Again no item appeared. A plethora of emails were exchanged with their customer service department, who advised they will not issue a refund until 2 weeks from dispatch date. At no point could they inform me where the item might be, in Germany or the UK. So far it's been 18 days since my original email saying my order has been processed and approved and I have no item and they have my money.
I would strongly urge anyone thinking of shopping with them to reconsider and choose another service, I wouldn't want anyone to go through the frustration and annoyance of such an immature company.
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