I ordered a blind from Homebase. Delivery was arranged 6 days later between the hours of 0700-1800. I waited in all day (took the day off work as holiday)but no delivery. I phoned the next day to be told it was not available ....I was asked if I would like to collect ir from my local store (40 miles away) I replied that I would like a refund instead (mainly due to us having Homebase store 8 miles away (in Chepstow..When I was asked which town that was in ...I gave up...if the staff dont know where the stores are what hope have the delivery drivers!!) I was then told that it would take 7 days to refund my money...I asked WHY? when I ordered the blind the money was taken out of my account as soon as I hit the ENTER button....the reply was it takes us 7 days to organise the refund...will I be ordering anything else fromHOMEBASE....NO!!!!
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