I have used ao.com on two seperate occasions first to purchase a tumble drier and then a washing machine. The web site is easy to browse, the description of the articles are spot on, the prices are very competitive and having the choice of a delivery day is excellent. First I received a text on my mobile to inform me of 4 hour window for delivery, then on the day another text with a 2 hour window and the name of the delivery person. Both white goods were delivered in the time slots as promised.. It was all excellent service and if /when I need a new appliance ao.com will certainly get my custom.
I ordered a blind from Homebase. Delivery was arranged 6 days later between the hours of 0700-1800. I waited in all day (took the day off work as holiday)but no delivery. I phoned the next day to be told it was not available ....I was asked if I would like to collect ir from my local store (40 miles away) I replied that I would like a refund instead (mainly due to us having Homebase store 8 miles away (in Chepstow..When I was asked which town that was in ...I gave up...if the staff dont know where the stores are what hope have the delivery drivers!!) I was then told that it would take 7 days to refund my money...I asked WHY? when I ordered the blind the money was taken out of my account as soon as I hit the ENTER button....the reply was it takes us 7 days to organise the refund...will I be ordering anything else fromHOMEBASE....NO!!!!
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