Good Afternoon Mr Page,

Thank you for taking the time to provide us with your feedback today.

I’ve tried to contact you this afternoon to give my sincere apologies for the delay to your goods. We appreciate that time is of the essence to our customers and as you have mentioned our service is usually exceptional and delays to deliveries are rare. I'd also like to make you aware that we monitor our couriers closely and I will give feedback on this instance directly.

If you’d like to give me a call to discuss this further I’d be happy to speak to you and again my apologies for any inconvenience this may have caused.

Kind Regards,

Charlotte Armstrong
Sales Team Leader