Bought a guest bed with trundle (an extra guest bed that is stored under the other bed). The packaging was torn and obviously opened, parts were missing, It looked as though the bed had been assembled and then returned with parts missing. Phoned Mattressman who aplogogised and a replacemtent arrived the next day and the old one removed. The replacememt was fine (it had a faulty bolt and a replacement was immediately mailed to us with more apologies). They kept us informed throughout and so despite the initial problem we were very impressed with their aftersales service and the beds are excellent and good value for money. Would definitely use them again.
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