Michael´s profile

Reviews (2)

Heinnie Haynes

Latest transaction went fine. Good products quality from "clearance" section

Latest transaction went fine. Good products quality from "clearance" section. Transaction has gone someway to restoring my faith in Heinnie Haynes after a rather disappointing product last time.


Curate's Egg

Product good but it came without some of the parts and no instructions. Not exactly rocket science to put together but would have helped to have some guidance.

19 November 2012

Reply from Bigdug limited

Thank you Michael for taking the time to write your review, we do take on board customers feedback as we continue to improve our products and services.

I believe my college has been trying to get hold of you to discuss this matter,
Instructions should have been included either within the parcels or with the paperwork so apologies these were missing.
We have emailed over the instructions to you, we also list them on our website and have you tube clips of the product you have ordered.

I believe the only missing part was the feet for the benches?
I’m sorry to say we don’t currently supply any rubber / plastic feet for this product, this is because when the weight is applied to the bench they crack and break, You can chose to buy metal feet as an accessory if needed though.
If there is anything else missing please let us know so we can resolve this problem either by calling 01684 858484 or email joanne@bigdug.co.uk.
I am sorry for any inconvenience caused

Michael´s profile

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United Kingdom