Mr Rick Harmer´s profile

Reviews (6)

Victoria Plumb

Pretty good all round service

Seems to have stock of most items with a quick delivery service as well.
Good comms with the delivery but as usual the delivery guys only want to drop it at the kerbside wherever that may be for you.
Good range of products as well.
Used before and will use again.

Physique Management Co Ltd

great service

Easy online ordering together with great customer service.

Orange Recycle

great service

They do exactly what they state they will

Spot On!

Excellent service right the way through...I would`nt hesitate to use again.

Excellent advice and sevice

I would certainly buy from this company again with hesitation.


1st class after sales but lousy product packing

First order and received the wrong item twice but correct on the third attempt.
Excellent and helpfull after sales to deal with problem so on that basis would use again.

17 November 2012

Reply from IronmongeryDirect

Good Afternoon Mr Harmer,

Thank you for taking the time to submit your feedback to us today.

I have tried calling you today as I would like to give my severe apologies for the inconvenience this situation may have caused you. I’d like to assure you that this situation is infrequent and was due to incorrect labelling from our supplier which has now been rectified.

I am however incredibly glad to hear that you were pleased with the handling of the situation within our team as customer service is paramount to all we do here at Ironmongery Direct. I hope that you will continue to order with us to give us a chance to prove our normally exceptional standard of service.

Kind Regards,

Charlotte Armstrong
Sales Team Leader

Mr Rick Harmer´s profile

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Mr Rick Harmer
United Kingdom