i put the make of the phone on there website and they told me exactly how much the phone was worth(they paid more than the other companys) within 2 days i got a bubble wrap bag to put the phone in i sent it off,they sent me a e mail to comfirm they had receved the phone and then a day later they sent me another e mail saying that the phone had passed there requirments all of this from start to finish and paying the money into my bank had just taken 8 days and that included the weekend
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