After misplacing an order on a thursday which was placed with the thought that it would be enough time to recieve the items i on Monday which i required for work on the tues, I contacted the company via phone just after 8am to amend the order on the friday. I was told it had been changed, later that day i recieved an email saying the order was prepared and dispatched, i then emailed the company to see if they had changed the order, i was told no. The next morning i phoned the company to try and resolve the issue, I was then informed they have no means of correcting the issue until monday, this is due to the fact a 7 day 24 hr online company only has courier pick ups and deliveries Mon - Fri, this is ludicrous meaning their customers are risking not getting essential items on time for business, work or essential DIY they also incur P&P fees to return the item. It isn't all bad the companies price's are very good and if the order is straight forward the service is excellent, however not being able to amend an order correctly ensuring important items are delivered on time is a simple error which should not happen. A modern company should also be able to dispatch and deliver items on a Saturday even if that does incur a higher cost for the service. This will also allow the company to correct their errors more effectively and in a shorter time frame.
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