They said they could transfer our phone number to our new home. They gave us a changeover date. We moved (but still had access to our old home for a few days). The lline in our new home was dead. The old house had changed over from our old supplier to Talk Talk (had someone else moved in they would have been able to use our phone!)
We tried to point out the error. It took us 4 days, 4 emails, about 4.5hours on the phone to establish that they CANNOT transfer our old number.
We have been cut off on several occasions - and each time we call back we have to re-tell the whole issue! We cancelled DD and are looking into other suppliers.
Customer service is SO POOR it is virtually non-existant.
AVOID AVOID AVOID
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