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Very poor customer service - tickets badly described

Viagogo are very good in process of buying and receiving tickets but when we had a problem with tickets purchased they did not want to know and did not have the courtesy to reply to email telling them of the problem which I have reprinted below

Dear Sirs,
Transaction ID: 2615168
Event: Barclays ATP World Tour Finals - Evening
Section 106, Row EE, (2 Ticket(s))
Listing Note(s):
Venue: The O2 arena
Date: 7 November 2012, 18:00
We purchased the above tickets via Viagogo. They turned out to be the front row with very restricted view, we couldn’t for instance see the near base line at all or about the first foot or so of the court inside base line or any space between base line and back wall and with line judges directly in front of us, about one third of court was always blocked. In our opinion these tickets should have been labelled as restricted view or at the very least as “front row” as many of your other tickets on your site are described and in either case we would have bought something else. We feel these tickets were not properly described and look forward to hearing your comments about this.

Incidently we did also buy tickets for the afternoon session on 7th Nov and these were exactly as expected.

Best Regards
Tony Procter

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United Kingdom