I bought furniture on buy now pay later, I paid two days before the due date but got charged alot of interest as they say it wasnt processed to my account til the day after the BNPL. I complained to customer service and asked my account to be put on hold until this dispute was resolved, they then charged me late payment fees. I told them I have complained to financial ombusman, trading standards, watchdog, citizens advice etc and they have said it will take between 4-8 weeks to reply. Very told me I have to pay even though my account is in dispute and I have been a good customer for years always paying on time. I am disgusted and feel totally ripped off and would warn anyone thinking of buying on BNPL go with argos or another company as very is terrible.
Julie Roden found this review useful
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