Karina Fraser´s profile

Reviews (3)

Sativa Shakes Ltd

Fast & efficient!

Fantastically fast delivery, efficient ordering, great communication... and the products aren't too bad either! Ordered the selection trial pack as I was unsure which shake flavour to order in larger volume... and I still don't know! Really happy I've found a dairy free, soya free protein shake. Thanks Sativa!

sativashakes.com found this review useful

drinkstuff.com

Good service but slow

I was pleased to finally find a stockist that had what I needed actually in stock, and the range of goods offered are massive, all at reasonable cost. However, the promise of next day delivery, which I didn't actually believe at the time, turned out to be over a week later. I don't know if it was the stockist or the courier's fault, but it cut fine on time for what I needed the products for. Overall I would probably use again, although I would definately order WAY before I need the stuff

29 November 2013

Reply from drinkstuff.com

Dear Karina,

We apologise if you feel that the delivery service you received was not to the expected standard. You placed your order on the standard, 2 - 4 working day service, so the courier would not have been able to attempt delivery on the next day as it was not ordered on that service. If you had placed your order on this express service, then the faster delivery would have been fulfilled.

We do encourage customers to contact us directly if they are concerned with the delivery of their order, so that we can get in touch with the couriers to discuss the issue and ensure delivery is attempted on time. We will be in contact immediately to advise on what we can do to ensure a more efficient delivery service in the future.

Our apologies again for any inconvenience caused.

Holidays Please

Fantastic, friendly and fast!

Having just booked our honeymoon with holidaysplease, I can only say how fantastic Andrea White, our agent was. For every query she had an answer and replied so quickly when contacted. She took us from a couple who had a vague idea of what we wanted to a couple who are looking forward to their perfect honeymoon. Recommended.

Karina Fraser´s profile

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Karina Fraser
Reviewer
United Kingdom

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