pete´s profile

Reviews (1)


Disapointed and annoyed

What seemed to be a bargain buy of 2 pairs of boots turned out to be little less than some kind of scam!
After supplying all the required details I purchased 2 pairs boots with next day delivery online at MandM direct or so I thought. I received a confirmation e-mail and then about an hour later I received an e-mail saying my order could not be processed because of a problem with my card details :-

"Thank you for your recent order.

Unfortunately, your order is currently on hold as we have a query with the card holder’s details. In order for us to process your order, we need to ensure that the address details we have are correct.

Could you please email our Card Services team on and confirm the following details:

The card holder’s full name
The card holder’s date of birth
The address to where the payment card is registered (billing address)
Your chosen delivery address (if different to above)
If moved within the past 12 months please can you supply your old billing address

Alternatively, please contact our Customer Service Team on 0871 200 5000 to confirm the above information "

Firstly, the link to customer services does not work. second, when I run my mouse over the link I see this:
" "

Thirdly, The phone number given to call them on is a 10p per min rate.
Having no option but to call this number, I was told that my card details were incorrect and asked for my date of birth. I had already supplied all these details correctly when joining mandm and pointed out that I had just made several more purchases on-line with the same card with no problem at all. I was then told that one of the items was out of stock, would I still like the other item? I refused and asked for my whole order to be cancelled. I consider this dis-honest.
Since this has happened I have been bombarded with junk e-mails which I have not solicited in any way and always carefully avoid ticking or un-ticking relevant boxes for. I assume that mandm have sold on my details against my wishes.

I will not be using Mandmdirect again and would not advise anyone else to either.

pete´s profile

profile image of pete
Male, 1963
United Kingdom