I have shopped with a few different companies for "toys" and admit I have gone to the predictable Ann Summers and other similar. They were okay, nothing to rant about. You can imagine my delight when I stumbled across Rosina Romance!! The website is easy to navigate and well informed. I could not believe the range of toys and products they have on offer - believe me I learnt a thing or two. That being said, it is all very tasteful and you feel secure in browsing and having a little nosey at things you might not have considered before.
On top of all this, I had a few questions about some of the more "unusual products" and found it so helpful that I could chat online with Rosina Romance and get my questions answered there are then! No other online shop of this kind have I had this convenience. In the past I have had to rely on reviews from other customers - most of the time there are none - or email and wait a couple of days for a response. So this was a massive winner.
With regards to the ordering process. This was very simple. I was able to add my items to my basket and then when I got carried away and wanted to add more, it let me return to the site and do so - no fuss! There are a couple of options for payment, Pay Pal and then on your card. I couldn't remember if I had a PayPal account and so just paid on my card, again no problems there. I placed my order at 11 at night on the Wednesday and it was despatched the next day (handy email was sent to me to keep me informed with the tracking number) and by Friday I was one happy lady with my new products in "hand"!! (They would have been with me on the Thursday but I was out and the post man returned them to the depot for collection. Fantastic service!
Products were well packaged and very discreet. This was a blessing as I had to take the box into work with me and the last thing I wanted was any questions about it's contents!!
I cannot comment on the returns policy as I was delighted with my purchase and will be shopping with Rosina Romance again - especially as you get a free gift with purchases over £45!
Overall, the shopping experience with Rosina Romance was excellent. Their customer service team are knowledgable and friendly. The products themselves are high quality and packaged well, and the delivery was superb. I would recommend to anyone!
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