Mr Mcgowan´s profile

Reviews (1)

Good price, probably worst delivery service encountered (shambolic).

After reading reviews and checking prices online I purchased a Flavel Emberglow through fire-cookers at a good price. Booked the delivery time slot during the purchasing process that suited me . Shortly after the purchase this was changed via the phone to a Saturday (busy day for me) which I accepted albeit reluctantly.
At 10:50 I called the firm to track my order. The operator consulted the vehicle tracker and said that it would be delivered "between 10 and 1:00 but perhaps after 1.00". At 15:00 my next door neighbour called to say that they had taken delivery of my fire at 10:00! There was definitely no knock on our door.
No call one hour before delivery ("we always make the call" stated one operator), no idea about tracking the delivery, no idea where you live.
Very good price for fire, shame about the poor delivery service.

05 December 2012

Reply from Fires-Cookers

Dear Mr Mcgowan
We have spoken to the driver concerned with your delivery. He unfortunately had a problem with signal in your area but went ahead with the delivery as he was at the beginning of your 3 hour delivery slot. I am sorry you did not hear him knock your door but fortunately your neighbour did and was happy to take in the delivery for you.
We hope that you are now happy with your new fire.
Kind Regards

Mr Mcgowan´s profile

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Mr Mcgowan
United Kingdom