I purchased one item on the 11/11/12, from this company, it been a nightmare that is not yet over.
After ordering online I did not receive order confirmation, so I emailed to have the matter clarified. This could not be done until I answered some security questions, one of which was to confirm email address linked with A/c. Got a reply stating that was not the correct email. Checked the new A/c info & address I gave was correct.
The saga continues with error after error.
When the order was eventually confirmed by email, it meant delivery would now be Wed, however delivery was attempted Tues. Which I would not had known about but for an text as no card was put through my door.
The order confirmation information is very misleading, ordered on buy now pay later, not mentioned anywhere, just a balance reflecting an interest rate of 34.9%APR.
The item had an offer of a free tool, which was not sent. I queried this on Thursday 15th, today I've received an order confirmation, with no order ref,, charging me £31 for this item.
I shall pay for the original purchase as soon as possible and have no further dealings with this company
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