I have used Zen before and been very satisfied. However, I recently took advantage of a Livingsocial voucher offer for towels and when they arrived the quality was fine but the colour didn't suit my requirements. I contacted Zen and was broadly told "hard luck". This was not what I anticipated or hoped for.
So that left me with a set of towels withwhich I was not totally happy which Zen will not exchange!
I then suggested that I would think twice about ordering from them in future.
HOWEVER - putting your views on Trustpilot and dealing with good companies pays off. Within days I was contacted by Jas a senior guy at Zen who helped with my problem and now it is fully resolved.
It's important not just to put complants forward but to acknowledge a really good response when it happens. So well done Zen and I recommend them as a company to anyone. I'll certainly be buying from them again!
I miscalculated on the mlevel of oil in my tank so I really needed a quick top up. However, given the riduculous price currently I wanted the best deal possible. I checked with my usual suppliers and the price was higher than BoilerJuice. Also the could not deliver as promptly as I needed.
I checked the BoiulerJuice website and the price was lower than my quotes so I wnt ahead. I went for the delivery within 5 working days option - it actually arrived the day after I placed my order.
Exactly what I needed!
Had a voucher from Livingsocial and used it for an A3 canvas print. The product was delivered promptly and was of excellent quality.
I have used Photobox previously but I would certainly use Photoworld again, particularly when they are offering good deals!!
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