Ordered my product on 4th November still no sign after delivery was estimated at 9th-12th November. All the website says is some of your order has been allocated but with no explanation as to what this means. I have e-mailed several times surprise surprise - no response, the answerphone message says no-one can take your call please use the fast response service on the website. I have done this several times and no-one has responded and I have one really upset little boy as he has saved his money for ages to buy this and has asked every day whether it has come only to be told no. Their customer charter on the website is laughable as it says they will respond within one day - they can't even have the decency to respond within one week!! Absolutely appalling service!
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