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Reviews (1)


Delivery Charge too EXPENSIVE

Hey found a good company you get some really good deals but I wouldn't order from them again as the delivery costs are horrendous! On top of the £36 delivery charge Aberdeen is now apparently classed as in the highlands and open to a further surcharge of £50!!!

It feels like dead money you feel cheated, they commented they don't often get orders from the AB postcode....is it any wonder perhaps they would could more if people didn't feel they were being unfairly penalised.

P.W. found this review useful

19 November 2012

Reply from buyaparcel.com

Thanks for the review. Just to clarify, most orders we send for a flat fee of £3.95. When the £36 charge "kicks in" is for palletised delivery, shower cubicles, sanitary ware and bathroom furniture for example where a typical carrier cannot deliver. These services involve HGV transportation to the doorstep and as such we are charged for this special service.

Aberdeen is not classed as the highlands but we have a rate for all the postcodes in the country - and we publish the rates on our delivery guide which is highlighted on every product that has to go via a pallet. We offer exceptional prices on goods to compensate for this but cannot go down the flat rate route on pallets as it would raise the price for the majority.

I hope that you can understand we have to pass on these charges and have been as transparent as we can. Soon we will be adding postcode based shipping calculations to the website to make things even clearer. Kind regards, Mike at Buyaparcel.

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W Henderson
United States