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Trying to resell tickets since we missed flight and viagogo won't relist them

I bought tickets on viagogo last month to see ColdPlay in Sydney. We were flying in from the US and last night we missed our connecting flight due to weather. We can't get to Sydney in time for the show now so I immediately relisted the tickets and got a confirmation email.

When I went back to check this morning I couldn't find the ticket listing under my account. After searching I discovered the tickets were "INACTIVE"... so I clicked the button to Activate them. After that I lowered the price of the tickets to face value (less than what I purchase them for) and then clicked to view the listing. Again I couldn't find the tickets and discovered they had returned to the "INACTIVE" state.

What's up? I've lost 12 hours of potential sales time the night before the show - and now I can't get the tickets to stay active even for a reduced price. The show is TONIGHT and I want to sell tickets that I bought through your service. PLEASE HELP!!!!!

23 November 2012

Reply from Viagogo

Hi Andy,

If the event you would like to sell tickets for is only a few days away, you may not be able to list the tickets as we need to guarantee the delivery of the tickets to the buyer in time for the event.

If you see that there are tickets listed on the website and you are unable to list your tickets, these may be listed by sellers who have sold with viagogo previously and are eligible for last minute delivery options.

If you have already created a listing, this will be deactivated automatically when the event is too close for a seller to send tickets to a potential buyer.

We apologise for any inconvenience caused!

The viagogo team!

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Andy Zivic
San Francisco, United Kingdom