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Reviews (1)

WAE+

Great price initially but paid the price ultimately :(

Ordered a Samsung sound bar for my TV and I was attracted into taking the deal here as it was the best price saving me around £20 or so (cost ~£200 total). However, things were a little disappointing. Firstly the delivery. I ordered this Tuesday night / early hours Wednesday morning. Later that day the order was marked despatched. Waited in all day Thursday, nothing, all day Friday, nothing. It actually arrived Saturday afternoon. Now I don't know whether that was intended or not as I'd given up hoping until Monday but I don't know of any couriers that don't do next day delivery as a norm. Fair enough, I was told 1-3 working days so I can't moan too much but even still I would have preferred to be given a tracking number so that I could arrange to be at home for it and not waste time waiting aimlessly.

The other issue were the two plugs on the product, both were European plugs (two pin). Now to be fair the ad did specify this so it was fully expected. However the ad also stated that adapters would be provided for any item that had European plugs. I didn't receive any such adapters and ended up having to go and get two shaving socket adapters. The other option was to cut off the existing Euro plugs and wire them upto UK 3 pin plugs but I figured it was better (and safer) just to buy the adapters. As I said, these should have been supplied according to their website but weren't. Okay, the cost was only a couple of quid to rectify but it was also the inconvenience of having to make a trip to get them.

Would I shop with them again? Yes, but only if I didn't want something within a day or two and in the case of European spec models only if I had the adapters readily available.

Oh and one further minor gripe, the instruction manual is in several languages, alas English isn't one! Not a biggy as you can get the UK version onlne but again, something to remember when you weigh up whether that £20 or so saving is worth it or not.

David Rosendale´s profile

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David Rosendale
Reviewer
United Kingdom

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